![]() Reddit is full of similar situations where fans claim they've been able to secure a refund. Others have taken it one step further, encouraging disgruntled gamers to send handwritten letters to Nintendo's HQ. Although Nintendo is notoriously tight-fisted with this sort of thing, the OP lists exactly what you need to say to get your Scarlet & Violet refund. It's apparently easier to get a refund than you might think. They added, "I urge you to do so as well," so expect the Nintendo returns department to be pretty busy this week. Over on Reddit, one peeved player confirmed they've been allocated a refund for Scarlet & Violet via the Nintendo eShop. If you're not liking the game, I urge you to do so as well. When these customers had their banks refund the money, Sony blocked their PlayStation Network accounts, preventing them from accessing online features and playing games they'd previously bought.Just got approved for an eShop refund for my Pokemon Scarlet preorder. In 2015, the BBC's Watchdog programme investigated Sony's digital refund policy after it received a number of complaints from PlayStation owners who had struggled to get their money back following fraudulent purchases.Īt the time, Sony was heavily criticised for not refunding some customers who were charged for games they never bought. This isn't the first time a video game company's digital refund policy has hit the headlines. Norway, however, disagrees, insisting Nintendo's "performance of its obligations" only begins when you download and start a game. This checkbox reveals Nintendo considers the "performance of its obligations" to begin as soon as you put your money down for a pre-order, and because you've agreed to this and to waive your right to cancel, it isn't required to offer a refund. ![]() I acknowledge that I thereby lose my right to cancel." ![]() ![]() It reads: "I consent that Nintendo begins with the performance of its obligations before the cancellation period ends. When we tried to pre-order Toki Tori 2+, we were presented with a box to check. We had a gander at the eShop on a Nintendo Switch this morning in a bid to verify the Norwegian Consumer Council's accusation. Until the game can be downloaded and launched, the seller cannot prohibit the consumer from cancelling their pre-order." You can't pre-order anything from the eShop without agreeing to waive your right to get a refund within 14 days. "According to the right of withdrawal laid down in the Consumer Rights Directive, such terms are illegal. "The company plainly states that all purchases are final," the NCC said. But the Consumer Council said Nintendo stands out from the rest when it comes to pre-ordering. It found of the seven leading digital video game platforms, only EA's Origin and Valve's Steam have adequate systems in place for refunding purchased video games. Nintendo isn't the only video game company to come under fire from the Norwegian Consumer Council. "This should be a quick and easy process, for example by the click of a button." We've asked Nintendo for comment. When pre-ordering a video game, you have the right to cancel your order at any time before the release date," said Finn Myrstad, director of digital policy at the NCC. In an open letter to Nintendo, the Norwegian Consumer Council called upon the Japanese company to comply with European law on the eShop. Norway's Finn Myrstad says Nintendo is breaking the law over the eShop's refund policy. ORIGINAL STORY 11.00am: Norway has accused Nintendo of breaking the law by not letting customers get a refund on a pre-order. UPDATE 1.30pm: Nintendo has issued the following statement in response: "The operation of Nintendo eShop in Europe is fully compliant with European laws relating to the statutory rights of consumers."
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